Buyer Protection Policy

At BigTrade we are fully committed to providing nothing but the best of services to our buyers. When you transact on our platform you can be assured that your interest is taken care of. We cover our buyers against potential issues so that they can buy and transact with utmost comfort and peace of mind.

  1. Reliable Merchants: Sellers on BigTrade platform are established Brands, Importers and Wholesalers who come with bonafide credentials. Yet, each seller undergoes our rigorous Verification Program. So, you can be assured that you are buying from the best.
  2. Payment Protection: As part of the BigTrade Trust Program, you can place any order with complete ease of mind. We offer a secure way to make transactions on the platform.
  3. Easy Replacement: We have an Easy Replacement Policy for complaints received within 7 calendar days of delivery. Buyer will not be charged for Return Shipping in such cases. As a buyer you are covered under this policy if, the goods received are:
    • Damaged in Shipment
    • Not as per order or description
    • Missing accessories or parts
    • Open Box, unless clearly specified
    • In case of products with specified Expiry date, if less than 1/3rd expiry is left.
    • This policy is applicable for both Full and Partial Replacement
  4. Full Replacement: If the entire lot has any of the above issues
  5. Please contact our Customer Care at info@bigtrade.co
  6. Post Customer Sale Protection: We understand that many a times Manufacturing Defects cannot be known unless the goods are sold to the end customer. In such cases, we enable free replacement for products where manufacturer warranty applies within the warranty period.
  7. Cancellations: A buyer can request cancellation anytime before shipping and request full refund.
  8. Refund Policy: For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. Refunds are issued to the Buyer’s bank account with payment method used at the time of purchase, except for Cash on Delivery and refund timeline is 5-7 business days. If the original payment method you used to make the payment (net banking, credit/ debit card, etc.) is no longer valid or COD, we’ll issue the refund through net banking .You will need to update following information to enable us to process a refund to your account:
  • The Bank Account Number
  • IFSC Code
  • Account Holder’s Name
  • Bank Branch
  • Bank Name

Note: In case of Replacement of products we request our buyers to ensure that Product Packaging is intact and boxes are unopened.